Excel rolls out training across events centre

first_imgMore than 400 staff working at the Excel events centre in London havecompleted a scholarship scheme designed to improve customer service. The initiative was launched earlier this year to provide co-ordinatedtraining courses for staff working for the wide range of employers at the100-acre site in London’s Docklands, which is used as venue for major eventssuch as exhibitions and concerts. Excel is now running 25 courses in partnership with the London Borough ofNewham and the European Social Fund, in a bid to improve customer service fromall employers at the site. Maria O’Dea, HR and training manager at Excel, said the scholarship scheme wasput in place to harmonise training between all the service partners, whichinclude cleaners, security providers and retailers. “All the partners are experts in training in their own businesses butwe wanted to deliver better customer service training specific to the eventsindustry, and this has created a one-team approach across the whole site,”she said. Employees can work towards industry qualifications such as GNVQs and CCNAsor work on more traditional subjects such as French to provide a platform forfurther development. Excel will be providing the training to its own staff as well as to all1,000 employees who work for its on-site partners. Related posts:No related photos. Excel rolls out training across events centreOn 8 Oct 2002 in Personnel Today Comments are closed. Previous Article Next Articlelast_img read more