Photographer orders camera receives flooring gets replacement receives more flooring

first_imgWhen Jalal ordered a Canon EOS 5D Mark III and an EF 24-105mm f/4 L lens, he was probably expecting just that — a great camera and lens. Along with the regular anticipation of waiting for a new gadget, Jalal spent six years with a different model — a Canon 30D — and it was time for a change. Unfortunately for Jalal, when he received his package, it seemed the universe was telling him it was time for a more significant change, as he found the Canon box to be full of wood flooring rather than photography equipment.Jalal bought the equipment from Dell.com, as he was able to bring the price of the units down through online price matching. When you hear of shipping mixups, it’s usually just that the customer gets an item they didn’t order. What’s weird in Jalal’s case is that he didn’t just receive a box of flooring, but the floor panels were cut up in different sizes to perfectly fit the intricacies of a camera box. Basically, somewhere on the shipping line, the Canon box was knowingly filled with flooring, and someone spent time cutting up the pieces so they would snugly fit inside.Jalal called Dell customer support, and after some reportedly frustrating conversations, Dell agreed to ship a replacement overnight. When Jalal got the package the next day — you guessed it — it was wood flooring once again.Jalal began suspecting that the shipping warehouse was hit by thieves, and called Dell customer support once again. After some more frustrating conversation, Dell said their fraud and logistics department would look into the matter. Days went by, and eventually Jalal received a call from Dell saying their fraud team found nothing wrong, and the best they could offer him in compensation for the trouble is a $100 coupon toward a future Dell purchase.Jalal didn’t disclose what he paid for the items, but Canon’s website has the EOS 5D Mark III listed at a retail price of $3,499. Dell said they could try shipping the order again, but couldn’t ensure Jalal wouldn’t receive wood for a third time. Eventually, Jalal told Dell to cancel the order, and vowed never to purchase anything from them again.Jalal’s theory of thievery could be the most practical answer as to why he kept receiving a box full of wood. If Dell’s fraud team investigated and found nothing wrong, it’s possible that someone in the shipping warehouse was committing the theft somewhere along in the shipping process, as opposed to the warehouse being hit before the shipping process and all of the cameras already replaced with wood. Whatever happened in Jalal’s case, you probably should avoid ordering expensive cameras from Dell for a little while just in case.Fstoplounge via PetaPixellast_img read more