More than 400 staff working at the Excel events centre in London havecompleted a scholarship scheme designed to improve customer service. The initiative was launched earlier this year to provide co-ordinatedtraining courses for staff working for the wide range of employers at the100-acre site in London’s Docklands, which is used as venue for major eventssuch as exhibitions and concerts. Excel is now running 25 courses in partnership with the London Borough ofNewham and the European Social Fund, in a bid to improve customer service fromall employers at the site. Maria O’Dea, HR and training manager at Excel, said the scholarship scheme wasput in place to harmonise training between all the service partners, whichinclude cleaners, security providers and retailers. “All the partners are experts in training in their own businesses butwe wanted to deliver better customer service training specific to the eventsindustry, and this has created a one-team approach across the whole site,”she said. Employees can work towards industry qualifications such as GNVQs and CCNAsor work on more traditional subjects such as French to provide a platform forfurther development. Excel will be providing the training to its own staff as well as to all1,000 employees who work for its on-site partners. Related posts:No related photos. Excel rolls out training across events centreOn 8 Oct 2002 in Personnel Today Comments are closed. Previous Article Next Article
Howie Cook with his wife, Wendi, and two boys, Brett and Brock. Ocean City resident Howie Cook died of a heart attack at the age of 49 on July 14, and he left behind his beloved wife, Wendi, and two young boys, Brett and Brock.Cook was known for his willingness to help anyone. He had “a minute” for everyone. He was known for his culinary expertise and his knowledge of marine mechanics.His two boys, ages 15 and 10, attend Ocean City schools, as does his niece, Ryann Styer (Noel Styer and Lee Styer are OCHS grads).Cook’s friends say he was always there when anybody asked, “Got a minute?”And now they’re asking the community to give the Cook Family “a minute” by supporting “The Cook Family Benefit” on Monday, August 24. Tickets can be purchased at the door.Arlene Stryker, of Arlene’s Restaurant on Asbury, and Mary Beth Salmonsen are organizing the benefit for his family.“He was a heck of a good guy,” Salmonsen said. THE COOK FAMILY BENEFITDate: Monday, August 24, 2015Time: 6 p.m. to 10 p.m.Place: Sandi Pointe Coastal Bistro, 908 Shore Rd., Somers PointEvent: Includes appetizers and finger foods, cash bar and a silent auction. All donations welcome.Tickets: $25 for adults and kids. Available at the door and at Arlene’s on Asbury restaurant (624 Asbury Avenue, Ocean City) or by calling/texting Mary Beth Salmonsen at 609-254-4143.